Privacy Policy

Effective Date: October 26, 2024

1. Introduction

Welcome to Alemx! We highly value your privacy and are committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use, disclose, and safeguard it. By using our service, you agree to the terms outlined in this policy. If you do not agree with these terms, please discontinue using our platform.

2. Information We Collect

2.1 Personal Information

When you register on our platform or use our services, we may collect the following personal data:

Name: Your first and last name are collected to personalize your experience and verify your identity.
Email address: We use your email address to send you important notifications, updates, and information related to your account and our services.
Date of birth: Collecting your date of birth helps us ensure compliance with legal age requirements and personalize your experience.

2.2 Usage Data

We collect information about your interactions with our platform, including:

IP address: Used to determine your geographic location and help detect and prevent fraud.
Browser type: Knowing your browser type helps us optimize the platform’s performance across different browsers.
Device information: We collect data about your device to improve compatibility and provide better service.
Pages visited: Tracking the pages you visit helps us understand your preferences and improve the content and layout of our site.
Time spent on pages: This data helps us analyze the attractiveness of our content and identify areas for improvement.
Click data: Understanding what you click on helps us optimize navigation and user interface for a better experience.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our platform and store certain information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service effectively.

3. How We Use Your Information

3.1 To Provide and Maintain Our Service

We use your information to provide our services, including providing customer support, and ensuring the security of our platform. This includes using your data for user authentication and maintaining your account settings. By doing so, we ensure the reliability of our services and the security of your interactions with Alemx.

3.2 To Improve Our Services

Your usage data helps us understand how you use AlemX, enabling us to enhance the user experience, fix issues, and develop new features. For example, by analyzing which features are most popular or where users encounter difficulties, we can prioritize updates and new developments that will be most beneficial to our users. Continuous improvement is key to providing a platform that meets the evolving needs of our community.

3.3 To Communicate with You

We may use your personal information to send you updates, newsletters, and promotional materials. These communications can include information about new features, changes to our services, special offers, and other relevant news. You have the option to opt out of receiving these communications at any time by following the unsubscribe instructions included in these emails or by contacting our support team.

3.4 To Comply with Legal Obligations

We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and policies. This includes using your data to respond to legal requests, prevent fraud, and ensure lawful use of our platform. We strive to act with transparency and integrity, and your data helps us maintain these standards.

3.5 Consent to Viewing Posts in Watch and Earn

By agreeing to the Terms and Conditions, you consent to using the Watch and Earn feature and agree to view posts related to Alemx in exchange for earning in-app points (Alemx Seconds). These points can be used for various features within the Alemx platform. Your participation helps us deliver content tailored to your interests while rewarding you for your engagement, as outlined in our Terms and Conditions.

4. How We Share Your Information

4.1 Consent to Data Sharing with Third Parties

By agreeing to the Terms and Conditions, you consent to the sharing of your personal data, including your name, email, mobile platform (Android or iOS), and the time of your last login, with third parties. This data may be shared to improve our services and for operational purposes. These Third Parties providers are contractually obligated to protect your information and use it only for the purposes for which it was shared. We carefully select these partners to ensure that they adhere to the same high standards of data protection that we do. You may withdraw your consent at any time by contacting our support team at support@alemx.com.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities. This includes complying with court orders, subpoenas, or other legal processes. We are committed to protecting your rights and will only share information to the extent necessary to comply with our legal obligations.

5. Your Data Protection Rights

5.1 Access and Update

You have the right to access and update your personal information at any time through your account settings. This means you can view the data we hold about you and correct any inaccuracies. Maintaining accurate and up-to-date information helps us provide you with the best possible service.

5.2 Deletion

You have the right to request the deletion of your personal information at any time. This right is subject to certain exceptions, including but not limited to:

Legal Obligations: We may need to retain certain data to comply with applicable laws and regulations.
Legitimate Business Purposes: We may also retain data necessary for our legitimate business interests, such as maintaining security and preventing fraud.

If we cannot fully comply with your deletion request, we will inform you of the reasons for our inability to do so within a reasonable timeframe. To exercise your right to deletion, please contact us at support@alemx.com with your request. We will respond to your request in accordance with applicable laws.

5.2.1 Account Deletion

You have the right to delete your account at any time. To delete your account, please follow these steps:

Log into your account on the AlemX app.
Navigate to the Profile Edit section.
Choose the option for Delete Account.
Follow the prompts to confirm your request.

If you encounter any issues or prefer to request deletion via email, you can contact us at support@alemx.com. Please note that once your account is deleted, all associated data will be permanently removed from our systems, subject to any legal obligations we may have to retain certain information.

5.3 Restriction of Processing

You have the right to request that we restrict the processing of your personal information under certain conditions. This means that you can limit the ways in which we use your data, even if we are not required to delete it. This right can be exercised if you believe the data we hold is inaccurate, if our processing is unlawful, or if we no longer need the data for the purposes for which it was collected. You can contact our support team at support@alemx.com.

5.4 Objection to Processing

You have the right to object to our processing of your personal information where we are relying on a legitimate interest as the legal basis. If you raise an objection, we will cease processing your data for the specified purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms. You can contact our support team at support@alemx.com.

6. Security of Your Information

We implement administrative, technical, and physical security measures to protect your personal information. These measures include:

Encryption: We use advanced encryption methods to protect your data both in transit and at rest. This includes the use of SSL/TLS for secure data transmission over the internet.
Access Controls: We employ strict access controls to ensure that only authorized personnel have access to your personal data. This includes role-based access and regular audits of access logs.
Secure Storage: Your data is stored in secure data centers with robust physical security measures such as biometric access controls, surveillance, and 24/7 security personnel.
Incident Response Plans: We have comprehensive incident response plans in place to address any data breaches or security incidents. This includes rapid detection, containment, and remediation protocols, as well as communication strategies to inform affected individuals and regulatory bodies as required.

While we have taken steps to safeguard the information you provide, please be aware that no security system is perfect or impenetrable. We continuously monitor our systems for potential vulnerabilities and attacks to ensure the safety of your data.

7. Children's Privacy

Alemx does not knowingly collect or solicit personal information from users under 18 years of age. If we learn that we have collected personal information from a user under 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a user under 18, please contact us immediately so that we can take appropriate action.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. Any changes will be effective when they are posted on this page. You are advised to review this Privacy Policy periodically for any changes to ensure that you are aware of how we are protecting your information.

9. Cookie Policy

9.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and actions over a period of time, so you don’t have to re-enter them whenever you come back to the site or browse from one page to another.

9.2 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They allow you to navigate the site and use its features, such as accessing secure areas.
Performance Cookies: These cookies collect information about how visitors use a website, such as which pages are visited most often and if they receive error messages. This helps us improve the performance of our website.
Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.

9.3 How We Use Cookies

We use cookies for the following purposes:

To provide and personalize our service: Cookies help us remember your settings and preferences, so you don't have to re-enter them each time you visit.
To analyze the usage of our platform and improve its operation: By tracking how users interact with our site, we can identify areas for improvement and optimize the user experience.
To deliver advertisements that may interest you: Cookies allow us to show you relevant ads based on your browsing behavior.
To remember your preferences and settings: Cookies store information about your preferences, such as language settings, to enhance your experience.

9.4 Managing Cookies

You can manage cookies through your browser settings. You can delete existing cookies and configure your browser to refuse new cookies. However, if you refuse cookies, some features of our service may not be available. Most browsers provide instructions on how to configure your cookie settings in the "Help" section.

You have the right to choose whether or not to accept cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Here’s how you can manage your cookie preferences:

Browser Settings: You can usually find these settings in the 'options' or 'preferences' menu of your browser. For more information, you can check the help section of your browser or visit the following links for common browsers:
Opt-Out Tools: Several tools and services are available online to help you manage your cookie preferences, such as:
- Network Advertising Initiative
- Digital Advertising Alliance

Please note that if you choose to disable cookies, some features of our website may not function correctly or may be less efficient.

10. Policy on Third-Party Services

10.1 Integration with Third-Party Services

We may integrate third-party services on our platform, such as payment systems, analytics tools, and social networks. These third-party services may collect information about you according to their own privacy policies. We choose our partners carefully to ensure they uphold the same standards of data protection that we do.

10.2 Responsibility for Third-Party Services

We are not responsible for the privacy practices or content of third-party services. While we strive to work with reputable providers, we cannot control their privacy practices.

11. International Data Transfers

11.1 Data Transfers Abroad

Your personal data may be transferred to and processed in countries outside of your own, where data protection laws may differ from those in your country. In such cases, we take measures to ensure your data is protected in accordance with this Privacy Policy. These measures include using standard contractual clauses approved by the European Commission and other legal mechanisms, such as Binding Corporate Rules or adequacy decisions, to ensure an adequate level of data protection.

11.2 Data Protection in International Transfers

We use standard contractual clauses approved by the European Commission and other legal mechanisms to ensure the protection of your data during international transfers. These measures help ensure that your personal data is treated securely and in accordance with applicable laws, regardless of where it is processed. Additionally, we may implement supplementary safeguards to enhance data protection when transferring your information to countries with less stringent laws. If you have any questions or concerns regarding international data transfers or your rights related to your personal data, please contact us at privacy@alemx.com.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@alemx.com
Legal Address: AlemX Limited, Intershore Chambers, Road Town, Tortola, British Virgin Islands, VG1110